Privacy Policy

Colemans Blinds & Shutters Ltd
Last updated: 18th February 2026

1. Who We Are

Colemans Blinds & Shutters Ltd (“we”, “us”, “our”) is a UK-based business providing made-to-measure blinds and shutters.

Registered Office: 17 Wells Way, Debenham, Suffolk, IP14 6SL
Company Number: 17026694
Email: info@colemansblinds.com
Website: www.colemansblinds.com

We are the data controller for the purposes of UK data protection law.

2. What Information We Collect

We may collect and process the following information:

Information You Provide

Name
Email address
Telephone number
Property address (if requesting a quote)
Details about your enquiry

This information is collected when you:

Complete a contact form on our website
Email us directly
Call us and provide details
Request a quotation

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type
Device type
Pages visited
Time spent on site

This is typically collected via cookies or analytics tools (such as Google Analytics, if enabled).

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations
Arrange home visits
Deliver our services
Manage customer relationships
Send appointment confirmations
Improve our website and services

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to provide a quote or service you have requested
Legitimate interests – to manage and improve our business
Consent – where you have opted in (e.g., optional marketing communications)

5. Data Sharing

We may share your data only where necessary, including:

Suppliers (for order processing, where required)
Accountants or professional advisers
IT or website hosting providers
Legal or regulatory authorities (if required by law)

We ensure any third parties handle your data securely and lawfully.

6. Data Retention

We retain personal data only for as long as necessary to:

Provide services
Comply with legal and tax obligations
Resolve disputes

Customer records and invoices may be retained for up to 6 years in line with HMRC requirements.

7. Cookies

Our website may use cookies to:

Ensure the website functions properly
Analyse traffic and usage
Improve user experience

You can control cookie settings through your browser preferences.

If analytics tools are used (e.g., Google Analytics), they collect anonymised usage data.

8. Data Security

We take reasonable technical and organisational measures to protect your data from:

Loss
Misuse
Unauthorised access
Disclosure

This includes secure email systems, password protection, and trusted service providers.

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to processing
Restrict processing
Request data portability

To exercise your rights, contact:
info@colemansblinds.com

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.