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Privacy Policy

Colemans Blinds & Shutters Ltd
Last updated: 18th February 2026

1. Who We Are

Colemans Blinds & Shutters Ltd (“we”, “us”, “our”) is a UK-based business providing made-to-measure blinds and shutters.

Registered Office: 17 Wells Way, Debenham, Suffolk, IP14 6SL
Company Number: 17026694
Email: info@colemansblinds.com
Website: www.colemansblinds.com

We are the data controller for the purposes of UK data protection law.

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2. What Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Property address (if requesting a quote)

  • Details about your enquiry

This information is collected when you:

  • Complete a contact form on our website

  • Email us directly

  • Call us and provide details

  • Request a quotation

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on site

This is typically collected via cookies or analytics tools (such as Google Analytics, if enabled).

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3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange home visits

  • Deliver our services

  • Manage customer relationships

  • Send appointment confirmations

  • Improve our website and services

We do not sell or rent your personal data to third parties.

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4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to provide a quote or service you have requested

  • Legitimate interests – to manage and improve our business

  • Consent – where you have opted in (e.g., optional marketing communications)

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5. Data Sharing

We may share your data only where necessary, including:

  • Suppliers (for order processing, where required)

  • Accountants or professional advisers

  • IT or website hosting providers

  • Legal or regulatory authorities (if required by law)

We ensure any third parties handle your data securely and lawfully.

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6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services

  • Comply with legal and tax obligations

  • Resolve disputes

Customer records and invoices may be retained for up to 6 years in line with HMRC requirements.

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7. Cookies

Our website may use cookies to:

  • Ensure the website functions properly

  • Analyse traffic and usage

  • Improve user experience

You can control cookie settings through your browser preferences.

If analytics tools are used (e.g., Google Analytics), they collect anonymised usage data.

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8. Data Security

We take reasonable technical and organisational measures to protect your data from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

This includes secure email systems, password protection, and trusted service providers.

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9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Object to processing

  • Restrict processing

  • Request data portability

To exercise your rights, contact:
info@colemansblinds.com

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

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